Terms of Service
Last Updated: September 5, 2026
Welcome to Brahmaputra Taxi. These Terms of Service (“Terms”) govern your access to and use of the Brahmaputra Taxi website, mobile applications, booking services, driver services, and related services (collectively, the “Services”).
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Services.
1. About Brahmaputra Taxi
Brahmaputra Taxi is a technology-enabled taxi and transportation platform that connects passengers with available drivers/service providers through its website and mobile applications.
Brahmaputra Taxi may provide services including:
Taxi and cab booking
Local transportation
Point-to-point transportation
Airport and railway station transfers
Outstation transportation
Driver-partner services
Online booking and trip management
Fare and payment processing
Trip tracking and related customer support
Brahmaputra Taxi may modify, suspend, or discontinue any Service or feature at any time.
2. Eligibility
To use Brahmaputra Taxi Services, you must:
Be legally capable of entering into a binding agreement.
Provide accurate and complete information when required.
Use the Services only for lawful purposes.
Comply with all applicable laws and regulations.
Maintain the confidentiality of your account information.
If you are using the Services on behalf of another person or organization, you confirm that you are authorized to do so.
3. User Account
Certain features may require you to create an account.
You are responsible for:
Providing accurate information.
Keeping your login credentials secure.
Maintaining the security of your account.
All activities conducted through your account.
Immediately notifying Brahmaputra Taxi if you suspect unauthorized access.
Brahmaputra Taxi reserves the right to suspend or terminate an account if the information provided is false, misleading, fraudulent, or otherwise violates these Terms.
4. Taxi Booking
Users may request a taxi through the Brahmaputra Taxi website or mobile application.
A booking request does not necessarily guarantee that a vehicle or driver will be available until the booking is accepted or confirmed through the platform.
Availability may depend on:
Location
Time
Vehicle availability
Driver availability
Weather and traffic conditions
Technical limitations
Other operational circumstances
Brahmaputra Taxi may cancel or modify a booking when circumstances beyond its reasonable control prevent the trip from being completed.
5. Fare and Pricing
The fare for a trip may depend on factors including:
Distance travelled
Duration of the trip
Type of vehicle
Applicable taxes
Waiting charges
Toll charges
Parking charges
State or local government charges
Additional applicable fees
The estimated fare displayed before booking may differ from the final fare where additional charges or changes in the trip occur.
Where applicable, tolls, parking fees, permits, taxes, and other government-mandated charges may be payable by the passenger.
Brahmaputra Taxi reserves the right to change its pricing structure from time to time.
6. Payments
Payments may be made using the payment methods made available through the platform.
Users agree to provide valid payment information where required.
Depending on the payment method and service, payment may be processed by third-party payment service providers. Brahmaputra Taxi may not be responsible for interruptions or failures caused by third-party payment systems.
If a payment fails, the user may be required to make another payment using an available payment method.
7. Cancellation Policy
A user may cancel a booking subject to the applicable cancellation policy displayed on the platform.
Cancellation charges may apply depending on:
The time of cancellation
Whether a driver has accepted the booking
Driver's arrival status
Trip commencement
Applicable promotional or special conditions
Brahmaputra Taxi may also cancel a booking because of:
Driver unavailability
Vehicle problems
Safety concerns
Severe weather
Road closures
Technical problems
Government restrictions
Unforeseen circumstances
Any applicable refund or cancellation charge will be determined according to the applicable policy at the time of booking.
8. Passenger Responsibilities
Passengers must:
Provide accurate pickup and destination information.
Be available at the designated pickup location.
Treat drivers respectfully.
Follow applicable laws and safety requirements.
Wear seat belts where available and required.
Avoid damaging or misusing the vehicle.
Not engage in abusive, threatening, violent, or illegal behavior.
Not carry prohibited or dangerous items.
Not use the vehicle for unlawful purposes.
Passengers may be responsible for reasonable costs arising from damage to a vehicle caused by their intentional or negligent conduct.
9. Driver Responsibilities
Drivers using the Brahmaputra Taxi platform are expected to:
Maintain a valid driving licence.
Maintain legally required vehicle documents.
Comply with applicable transportation laws.
Keep the vehicle in a reasonably safe and roadworthy condition.
Follow applicable safety requirements.
Treat passengers professionally and respectfully.
Not engage in discriminatory, abusive, threatening, or unlawful conduct.
Provide accurate information to Brahmaputra Taxi.
Not misuse passenger information.
Drivers are responsible for complying with all applicable legal and regulatory requirements relating to their driving and vehicle.
10. Safety
The safety of passengers and drivers is important to Brahmaputra Taxi.
Users should immediately report serious safety concerns, accidents, harassment, threats, or other emergencies through the appropriate emergency services and, where appropriate, Brahmaputra Taxi customer support.
Brahmaputra Taxi may take reasonable measures to investigate reported safety incidents and may suspend accounts or restrict access where appropriate.
Users should not use the platform to arrange transportation for illegal activities or transport prohibited items.
11. Prohibited Activities
You must not:
Use the Services for unlawful purposes.
Provide false or misleading information.
Impersonate another person.
Create fraudulent accounts.
Manipulate bookings, fares, ratings, or promotions.
Attempt to gain unauthorized access to the platform.
Introduce malware, viruses, or harmful code.
Interfere with the operation of the website or application.
Reverse engineer or attempt to extract source code from the platform, except where permitted by applicable law.
Scrape or collect platform data without authorization.
Abuse drivers, passengers, employees, or support personnel.
Use the platform for unauthorized commercial purposes.
Use the Services in a manner that may damage the reputation or operation of Brahmaputra Taxi.
12. Driver-Partner Relationship
Brahmaputra Taxi may operate as a technology platform connecting users with transportation service providers.
Unless expressly stated otherwise, the availability of a driver through the platform does not by itself establish an employment relationship between Brahmaputra Taxi and the driver.
Drivers are responsible for complying with applicable laws, licences, permits, insurance requirements, taxation obligations, and other requirements applicable to their services.
13. Third-Party Services
The Services may use or integrate third-party services, including:
Payment gateways
Mapping and navigation services
SMS services
Email services
Cloud hosting providers
Analytics services
Authentication services
Third-party services may be subject to their own terms and privacy policies.
Brahmaputra Taxi is not responsible for failures or interruptions caused by third-party services outside its reasonable control.
14. Intellectual Property
All content and materials provided through the Brahmaputra Taxi platform, including but not limited to:
Logos
Brand names
Website design
Application design
Text
Graphics
Images
Software
Icons
User interface elements
are owned by or licensed to Brahmaputra Taxi and are protected by applicable intellectual-property laws.
You may not copy, reproduce, modify, distribute, sell, or commercially exploit our intellectual property without prior written permission.
15. User-Generated Content and Reviews
Users may have the opportunity to submit ratings, reviews, feedback, comments, photographs, or other content.
By submitting content, you agree that:
You have the right to submit the content.
The content is truthful to the best of your knowledge.
The content does not violate any applicable law.
The content does not contain defamatory, abusive, threatening, obscene, or fraudulent material.
The content does not infringe another person's intellectual-property or privacy rights.
Brahmaputra Taxi may remove content that violates these Terms or applicable law.
16. Privacy
Your use of the Services may involve the collection and processing of personal information.
Our handling of personal information is governed by our Privacy Policy, which forms part of these Terms.
By using the Services, you acknowledge that your information may be processed as described in the Privacy Policy.
17. Communications
By registering for or using the Services, you may receive communications relating to:
Booking confirmations
Trip updates
Driver information
Payment notifications
Cancellation notifications
Customer support
Service-related announcements
Where permitted by applicable law, you may also receive promotional communications. You may opt out of promotional communications where an opt-out mechanism is provided.
18. Service Availability
Brahmaputra Taxi aims to provide reliable Services but does not guarantee that the platform will always be:
Available
Uninterrupted
Error-free
Secure
Available in every location
Compatible with every device
Services may be temporarily unavailable because of maintenance, technical issues, network problems, weather, emergencies, or circumstances beyond our reasonable control.
19. Limitation of Liability
To the maximum extent permitted by applicable law, Brahmaputra Taxi will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Services.
Brahmaputra Taxi is not responsible for losses caused by circumstances outside its reasonable control, including:
Traffic conditions
Road closures
Natural disasters
Weather conditions
Government restrictions
Strikes
Accidents caused by third parties
Internet or telecommunications failures
Third-party service failures
Force majeure events
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
20. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Brahmaputra Taxi, its owners, employees, representatives, affiliates, contractors, and service providers from claims, losses, damages, liabilities, costs, and expenses arising from:
Your misuse of the Services.
Your violation of these Terms.
Your violation of applicable laws.
Your violation of another person's rights.
Fraudulent or unauthorized activity conducted through your account.
21. Account Suspension and Termination
Brahmaputra Taxi may suspend, restrict, or terminate access to the Services where it reasonably believes that a user:
Violated these Terms.
Engaged in fraudulent activity.
Provided false information.
Misused the platform.
Created a safety or security risk.
Engaged in illegal activity.
Abused another user, driver, employee, or representative.
Users may stop using the Services at any time.
Termination does not affect obligations or liabilities that arose before termination.
22. Changes to These Terms
Brahmaputra Taxi may update these Terms from time to time.
Updated Terms may be published on this website or application with a revised “Last Updated” date.
Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
23. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute arising in connection with these Terms or the Services shall be subject to the jurisdiction of the competent courts having jurisdiction over the applicable location of Brahmaputra Taxi, subject to applicable law.
24. Force Majeure
Brahmaputra Taxi will not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including natural disasters, floods, earthquakes, extreme weather, epidemics, government actions, strikes, civil disturbances, war, technical failures, telecommunications failures, or other force majeure events.
25. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue to remain in effect to the maximum extent permitted by law.
26. Entire Agreement
These Terms, together with the applicable Privacy Policy and other policies or terms published by Brahmaputra Taxi, constitute the agreement governing your use of the Services.
27. Contact Us
If you have questions, complaints, or concerns regarding these Terms or Brahmaputra Taxi Services, please contact us through the contact details provided on our website.
Brahmaputra Taxi
Website: brahmaputrataxi.com
Email: contact@brahmaputrataxi.com
Phone: 6001880028
Address: Guwahati, Assam, 781081
By using Brahmaputra Taxi, you acknowledge that you have read, understood, and agreed to these Terms of Service.