Privacy Policy
Last Updated: September 5, 2026
Brahmaputra Taxi (“Brahmaputra Taxi”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use the Brahmaputra Taxi website, mobile applications, taxi-booking platform, and related services (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use our Services, we may collect the following categories of information.
1.1 Personal Information
When you create an account, make a booking, contact us, or use our Services, we may collect:
Full name
Mobile/telephone number
Email address
Account login information
Profile information
Pickup location
Destination information
Booking details
Trip history
Communication preferences
Information you provide to customer support
For drivers, we may additionally collect information necessary to verify and operate driver services, such as:
Driver name
Mobile number
Driving licence information
Vehicle registration information
Vehicle details
Required permits or documents
Bank/payment information where necessary
Profile photograph where applicable
Information required for legal or regulatory compliance
We only request information that is reasonably necessary for the relevant purpose.
2. Location Information
Because Brahmaputra Taxi provides transportation and taxi-booking services, location information may be an important part of the Services.
Depending on your device permissions and how you use the application, we may collect:
Current or approximate location
Pickup location
Destination location
Trip route
Driver location during an active trip
Location information associated with booking or trip history
Location information may be used to:
Find available drivers
Match passengers with drivers
Provide pickup and navigation assistance
Track an active trip
Estimate fares and trip duration
Improve transportation services
Provide customer support
Detect suspicious or fraudulent activity
Improve safety and platform functionality
You may be able to control location permissions through your device settings. However, disabling location access may prevent certain features from functioning properly.
3. Device and Technical Information
When you access our website or mobile application, we may automatically collect certain technical information, including:
IP address
Device type
Operating system
Browser type
Application version
Device identifiers
Network information
Language and regional settings
Date and time of access
Crash reports
Diagnostic information
General usage information
This information helps us maintain, secure, troubleshoot, and improve our Services.
4. Booking and Transaction Information
When you make or receive a booking, we may collect information relating to the transaction, including:
Booking date and time
Pickup and destination
Vehicle information
Driver information
Trip status
Fare information
Payment status
Cancellation information
Promotional or discount information
Trip-related communications
We may retain transaction records as required for business, accounting, legal, security, and regulatory purposes.
5. Payment Information
Payments may be processed through third-party payment gateways or payment service providers.
Depending on the payment method, we may receive information such as:
Payment status
Transaction reference
Amount paid
Payment method
Refund information
Where payment information is processed directly by a third-party payment provider, the provider may process your payment details according to its own privacy policy and terms.
Brahmaputra Taxi does not necessarily store complete debit-card or credit-card information on its own servers.
6. How We Use Your Information
We may use collected information for purposes including:
Providing Services
Creating and managing accounts
Processing taxi bookings
Connecting passengers with drivers
Managing trips
Providing pickup and destination information
Processing payments
Providing customer support
Improving Services
Understanding how users interact with our platform
Improving website and application functionality
Developing new features
Troubleshooting technical problems
Monitoring performance
Safety and Security
Preventing fraud
Detecting suspicious activity
Protecting users and drivers
Investigating complaints
Maintaining platform security
Enforcing our Terms of Service
Communications
We may use your contact information to send:
Booking confirmations
Driver assignment notifications
Trip updates
Cancellation notifications
Payment notifications
Customer-support communications
Important service announcements
Security-related notifications
Where legally permitted, we may also send promotional communications. You may opt out of promotional communications where an applicable unsubscribe option is provided.
7. Sharing of Information
We may share information with appropriate parties when necessary to provide or operate the Services.
7.1 Drivers and Passengers
Certain information may be shared between passengers and drivers when necessary to complete a booking.
For example, a driver may receive:
Passenger name
Pickup location
Destination
Relevant booking information
A passenger may receive:
Driver name
Vehicle information
Vehicle registration number
Driver profile information
Relevant trip information
The information shared is intended to facilitate the requested transportation service.
7.2 Service Providers
We may share information with trusted third-party service providers that help us operate our platform, including providers of:
Payment processing
Cloud hosting
Maps and navigation
SMS and telecommunications
Email services
Analytics
Customer support
Security services
Technical infrastructure
These providers may process information only as necessary to provide their services to us, subject to applicable contractual or legal requirements.
7.3 Legal Requirements
We may disclose information when we reasonably believe disclosure is necessary to:
Comply with applicable law
Respond to a valid legal request
Comply with a court order or government request
Protect the rights or property of Brahmaputra Taxi
Investigate fraud or illegal activity
Protect the safety of users, drivers, employees, or the public
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Keep users logged in
Remember preferences
Improve website functionality
Understand website usage
Improve security
Analyze performance
You may be able to control cookies through your browser settings.
Disabling certain cookies may affect the functionality of parts of our website.
9. Third-Party Services and Links
Our Services may contain links to or integrations with third-party websites, applications, payment providers, mapping services, or other services.
Brahmaputra Taxi is not responsible for the privacy practices of third-party services.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
10. Data Security
We take reasonable technical and organizational measures to protect personal information against:
Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction
However, no internet-based service can be guaranteed to be completely secure.
Users should also take reasonable steps to protect their account credentials and devices.
11. Data Retention
We may retain personal information for as long as reasonably necessary to:
Provide our Services
Maintain business records
Complete transactions
Resolve disputes
Prevent fraud
Maintain security
Comply with legal and regulatory obligations
Enforce our agreements
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable law.
12. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
Request access to certain personal information
Request correction of inaccurate information
Request deletion of information where legally permitted
Withdraw certain permissions or consent
Opt out of promotional communications
Manage certain device permissions
Raise a privacy-related complaint
Some requests may be subject to applicable legal, security, or operational requirements.
To exercise applicable rights, contact us using the contact information provided below.
13. Location and Device Permissions
The Brahmaputra Taxi mobile application may request access to certain device features, including:
Location
Notifications
Camera, where required for specific features
Storage or media, where required for uploading documents or photographs
Permissions depend on the features you use and the operating system of your device.
You can generally manage permissions through your device settings.
If required permissions are disabled, certain features may not function correctly.
14. Driver Information and Verification
For driver-partners, Brahmaputra Taxi may collect and process information necessary for onboarding, verification, service operation, safety, and compliance.
This may include information relating to:
Identity
Driving eligibility
Vehicle ownership or authorization
Vehicle registration
Permits
Insurance
Banking/payment information
Service history
Ratings and feedback
Where required, information may be verified against documents or information supplied by the driver or relevant authorities/service providers.
15. Ratings, Reviews, and Feedback
If you submit a rating, review, complaint, or feedback, we may collect and use that information to:
Improve service quality
Monitor driver and passenger experiences
Investigate complaints
Maintain platform standards
Improve safety
Certain reviews or ratings may be displayed within the platform without unnecessarily revealing additional personal information.
16. Children's Privacy
Our Services are not intended for children who are not legally permitted to use transportation-booking services under applicable law.
We do not knowingly collect personal information from children in violation of applicable legal requirements.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
17. Promotional Communications
We may send promotional communications about Brahmaputra Taxi services, offers, discounts, or new features where permitted by applicable law.
You may opt out of promotional communications by using the unsubscribe mechanism provided in the communication or by contacting us.
Please note that you may continue to receive essential service-related communications even after opting out of promotional messages.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
Changes to our Services
Changes in technology
Changes in applicable laws
Changes to our business practices
Improvements to our privacy practices
When we make changes, we may update the “Last Updated” date at the top of this page.
Your continued use of the Services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy, subject to applicable law.
19. Data Transfers
Depending on the technology and service providers used by Brahmaputra Taxi, personal information may be processed or stored using infrastructure located in different locations.
Where applicable, we will take reasonable steps to ensure that information is handled in accordance with applicable data-protection laws.
20. Data Breach and Security Incidents
If Brahmaputra Taxi becomes aware of a personal-data security incident that requires notification under applicable law, we will take appropriate steps to investigate, mitigate, and provide required notifications to affected parties or authorities.
21. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.
Brahmaputra Taxi
Website: brahmaputrataxi.com
Email: contact@brahmaputrataxi.com
Phone: 6001880028
Address: Guwahati, Assam, 781081
22. Consent
By using the Brahmaputra Taxi website, application, or Services, you acknowledge that you have read and understood this Privacy Policy.
Where consent is required by applicable law, we will obtain and process your information based on the applicable legal basis.
Brahmaputra Taxi
Connecting passengers and drivers through convenient and reliable transportation technology.